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How to Submit A Claim
Video Transcript
[00:00] (Upbeat music plays.) (On screen top title reads “County of Los Angeles Lost or Stolen Checks Website”.) (On screen bottom title reads “Steps for Submitting a claim for Lost Checks”.) Narrator: Welcome to the County of Los Angeles Lost and Stolen Checks website. [00:08] (The screen shows the homepage of the Lost and Stolen Checks website.) Narrator: This video is a basic tutorial on how to submit a claim for lost or missing check. [00:14] (A red box appears that is surrounding a blue button labeled “Start Uncashed Claim”.) Narrator: The first step is to click on the blue button labeled start Uncashed claim. This will take you to the search screen. (The red box flares indicating that the blue button should be clicked.) (Presenter clicks on the blue “Start Uncashed Claim” button”.) [00:23] (The screen transitions to a new page titled “Lost or Missing Check Search”.) (Arrow points to the box titled “Payee”.) Narrator: You may enter your name, (Arrow points to the boxes titled “Address, City, State, and Zip”.) Narrator: address, city, state, zip code, or any combination of these fields. [00:32] (Red oval appears in the “Payee” box surrounding the text “TRC COMPANY”.) Narrator: In this example, we search for a company called TRC Company. We simply enter the name of the company and clicked on search. Please note you may want to try other possible variations of your name and address, or your company's name and address to find all of your checks. [00:52] (A section of the page opens below with a big red arrow pointing to “Search Results”.) Narrator: In the search screen below, there is one check available to claim in the Search Results section. [00:59] (A red star appears to the left of the blue “Add to Cart” button.) Narrator: Click on "Add to Cart" to put this check in your cart. If you see any other checks issued to you or your company, simply click on the Add to Cart button for each check. (Presenter clicks on the “Add to Cart” button.) [01:10] (A green text box appears on the bottom of the screen. The top of the text box reads “Check added to your Claim cart”.) (A yellow arrow appears pointing to a highlighted text inside the green text box titled “View Your Cart”.) Narrator: Once you have added all your checks to your cart, click on any one of the View your Cart buttons. (Presenter clicks on the “View your Cart” button.) [01:17] (The screen transitions to a page called “Lost or Missing Checks Cart”.) Narrator: This takes you to the Lost or Missing checks cart, which is a summary of all the checks you've claimed. [01:23] (A red box appears surrounding the green button titled “Checkout”.) Narrator: Next, click on checkout. (Presenter clicks on the “Checkout” button.) [01:26] (A new page appears that is titled “Claimant Info”.) (All fields in this page include: First Name, Middle Initial, Last Name, Current Address, City, State, Zip, Phone Number, Phone Extension, Cell Phone Number, and Email. All of the fields except for Middle Initial, have been filled with example information.) Narrator: Clicking checkout takes you to the Claimant Information screen. Please fill in your name and address exactly where you would like us to mail your new checks. Also, be sure to enter a phone or cell phone number along with your email address. [01:40] (The current page is extended to the bottom to show the section titled “The Payee is a”.) Narrator: The next step on this page is to select the type of payee shown on your checks. Simply put, if the name on the check is an individual, select individual. If it's a company, select company, and so forth. (Presenter selects the “Company” option.) [01:54] (After selecting a type of payee, a questionnaire is generated at the bottom.) Narrator: When you select any of these payee types, you'll be asked 1 or 2 questions depending on the type of payee you select. In this example, we selected “Company”. [02:05] (Arrows appear pointing to both of the questions.) (The first question asks, “is the payee on the check(s) a Subsidiary or acquired company?”.) (The second question asks, “are you a 3rd Party or Asset Finder working for the Payee?”.) Narrator: Please answer “Yes” or “No” to each of the questions and click on continue. (Presenter clicks on the “Continue” button.) [02:11] (A new page appears that is titled “Documents”. The page shown has 4 sections titled “Proof of Address”, Affidavit, “Proof of Title”, and “Additional Documents”.) Narrator: Clicking the “Continue” button takes you to the documents page. It is on this page that you upload all your documents for your claim. [02:20] (Brackets appear around the “Proof Of Address”, “Affidavit”, and “Proof of Title” sections.) Narrator: Each document has an explanation of what is required. [02:25] (An example page shows all the sections in the Documents page highlighted in green.) Narrator: This image shows how the screen looks when all the required documents are attached. On the right side [02:30] (Arrows appearing next to the names of the attached documents in the “Proof Of Address”, “Affidavit”, and “Proof of Title” sections.) Narrator: are the images you attached and the overall color is now a light green. [02:37] (The page moves towards the bottom to showcase the “Additional Documents” section. A new section appears on the bottom titled “Please explain WHY you cannot provide any of the required documents”.) Narrator: If any additional affidavits or documents are required to add to your claim, [02:41] (A red dotted box appears surrounding the “Additional Documents” section.) Narrator: use the “Additional Documents” section. Also, if you cannot provide any of the required documents, [02:48] (A red dotted box appears surrounding the section titled “Please explain WHY you cannot provide any of the required documents”.) Narrator: please provide an explanation here. Click “Continue when finished. [02:52] (A new page appears that is titled “Review”.) Narrator: This is the review screen where you double check [02:55] (Brackets appear surrounding the Claimant Info, Documents, and Checks section.) Narrator: all the information you entered, as well as the checks you are requesting to be reissued. Once you verify this information, [03:05] (A red arrow appears next to the certification statement.) (The certification statement reads, “I certify under penalty of perjury under the California Penal Code Section 118 that the foregoing is true and correct under the laws of the State of California”.) Narrator: please read the certification statements at the bottom. If you acknowledge that everything is true and correct to the best of your knowledge. [03:12] (A red arrow appears next to the checkbox.) Narrator: Please place a check in the acknowledgment box and then submit your claim. (The acknowledgement box states, “By checking the box, you acknowledge that all is correct and true to the best of your knowledge”.) (A red arrow appears next to the “Submit Claim” button.) (Presenter clicks on the green “Submit” button.) [03:18] (A new paged titled “Confirmation” is displayed.) Narrator: The last page is the confirmation page. You are given a claim number for your claim and an email is sent to your inbox. This completes your claim submission. (Presenter clicks on the “Claim Status” option that is located at the top of the navigation bar.) [03:28] (A new page titled “Claim Status Lookup” is displayed.) Narrator: If you would ever like to check on the status of your claim, simply go to the Claim Status page [03:34] (An arrow appears to the left of the “Claim Number” box. An example claim number is provided by the presenter.) Narrator: and enter your claim number. [03:37] (A red oval appears surrounding the “Lookup Claim Status” button.) Narrator: Click on “Look Up Claim Status” and view your results below. This concludes the basic tutorial on how to submit a claim for lost or missing check. [03:46] (A closing title page displays “Thanks for Watching”.) Narrator: Thank you for watching.
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